If you have any questions about Trackit247, take a look through our FAQ’s below. If you can’t find the answer to your question, contact us.
Will the Trackit247 unit work once I remove it from the box?
Yes. You can start to use your tracker immediately! The units are ready to go. Just switch on or power up, log on, and start tracking!
Do I need to buy any special software?
No. The software is completely web-based. You can log on to the control panel from any internet browser using a pc, laptop or tablet. If you are accessing the control panel from a mobile phone, you will need to download the free iPhone or Android apps.
Do I have to call the Trackit247 customer service to activate my device?
No. You are ready to track, straight out of the box!
Will my tracker work abroad? If so, will it cost me extra?
The tracker will work in most countries across Europe. Please contact us at firstname.lastname@example.org to obtain a list of countries where your device will work.
You can use the device in any country we have a roaming agreement with on our sim cards, at no extra cost. *
*Fair usage policy applies
Can I set Safety/Geofence Zones and receive alerts to my mobile phone? Do I have to pay for these alerts?
You can set Safety/Geofence zones from our control panel, and you will receive emails, SMS or push messages when you leave and/or enter the safety zones. (you will need to set up the alert contacts in the settings tab in the control panel for this to work). You can add, edit & delete Safety Zones and set as many as you require.
You will receive 30 SMS credits per tracker as standard, included in your monthly subscription. Every command you send to the tracker or SMS message you receive will use one of your monthly SMS credits, but email and push alerts are unlimited.
If you run out, we can top them up free of charge on occasion. However, if this is likely to become a frequent occurrence, speak to us about payment options for an increase in your SMS credit allowance.
Can I use the Trackit247 software to track my unit on more than one computer?
Yes you can, there are no restrictions.
Do the Trackit247 devices have a warranty, and what is the procedure if I have a problem?
The Trackit247 devices carry a 12 month warranty from the date of purchase. If you have a problem, then you must contact customer services at email@example.com or call us. If we cannot fix the fault remotely, we will repair or replace the unit.
Do the Trackit247 units have a panic function?
Only our personal/leaflet trackers have the panic button function. When the panic button is held down for 5 seconds, the following will happen:
1. The unit will inform the control panel with an audio/visual ALERT MESSAGE, indicating that the panic button has been activated and giving full location details.
2. You can receive an email or SMS message, informing you that the panic button has been activated and giving you full locations details. To activate this feature, you must enter your email address or mobile number in the SETTINGS SECTION on the control panel. (Please use country code, i.e. +447xxx xxxxxx)
3. Your mobile phone can receive a push alert, alerting you of the above. You will need to have set this feature up first, using the settings cog symbol which is visible at the top right when you initially log in to the app (See Jan 2021’s Amy’s Advice in the News section of this site for detailed instructions).
How do I know when to charge the battery, and can I view the battery level on the Trackit247 panel?
You can view the battery level at all times, on the control panel or the mobile apps. The Trackit247 device automatically updates the battery level reading, every time a position is updated on the control panel.
You will also receive a low battery warning via email, SMS and/or push notification (if these have been set up) once the charge reaches your custom threshold, e.g. 20%.
How long does the battery last on the Trackit247 units?
The endurance of the battery depends on which intervals you set your device to send its positions at, and the model you choose.
Please visit our Shop page for more information on the battery lives of each tracker.
Can I view more than one unit on my control panel?
Yes, you can view as many trackers as you like on the control panel (as long as you own them, of course!). There is also an advanced view, which allows you to see a quick summary of all of the trackers in your account, in one place.
Can I track indoors?
Any GPS tracking device has its limitations. For example, if you are inside a room with no windows and a solid concrete or lead roof, then the chances of obtaining a valid GPS position are very low. The units do however, have very sensitive GPS receivers, which help the devices to obtain a fix very quickly. In general, you will find the devices perform to a very high standard and will work in many buildings.
Do I require a specific mobile phone to track the Trackit247 device?
No. Any mobile phone which can connect to the internet can track your unit, using the iPhone or Android apps.
What are Trackit247's Hours of Operation?
Our office is open from 9.00 am until 5:30pm, Monday to Thursday.
Fridays we are open from 9.00am until 5.00pm.
We are closed on weekends and bank holidays.
For all out of hours enquiries, please email firstname.lastname@example.org, or call our Customer Service Telephone Number : 01923 608647
Can my tracker give an incorrect reading?
Sometimes, when the tracker is stationary inside a building or in a confined space, the GPS signal can be difficult to transmit and some ‘bouncing’ or ‘reflection/refraction’ may occur- giving a false impression of movement. A bounce will usually still show a location which is accurate to within a few metres, however.
How do I install my hardwire tracker into my vehicle?
How do I install immobilisation into my vehicle?
How do I set the motion alerts?
Please see the Control Panel Overview video on our tutorial video page
Control Panel Overview video – click here
How do I set a safety zone or geofence?
You can set as many zones as you require, anywhere. You can edit or delete the zones, as needed.
Please see the Zone Alert video on our tutorial video page
Zone Alert video – click here
How do I save my history data?
Please see the History Explained video on our tutorial video page
History Explained video – click here