If you have any questions about Trackit247 take a look through our FAQ’s below. If you can’t find the answer to your question, contact us.

  • Will the Trackit247 unit work once I remove it from the box?
    Yes. You can start to use the Trackit247 unit immediately! The units are ready to go – Just switch on or power up – logon and start tracking!
  • Do I need to buy any special software?
    No. The software is completely web based. You can logon to the control panel from any internet browser using a pc, laptop or tablet. If you are accessing the control panel from a mobile phone you can download the free iPhone or Android apps.
  • Do I have to call the Trackit247 customer service to activate my device?
    No. You are ready to track straight out of the box!
  • Will my tracker work abroad and if so will it cost me extra?
    The tracker will work in most of the countries across Europe. Please contact us at: support@trackit247.com to get a list of countries where your device will work.
    There is no extra cost to you for using the device in any other country. You can use the device in any country we have a roaming agreement with on our sim cards. *
    *Fair usage policy applies
  • Can I set Safety Zones/ Geofence Zones and receive alerts to my mobile phone, also do I have to pay for these alerts?
    Yes – you can set Safety/Geofence zones from our control panel and you will receive Emails or SMS messages when you leave and /or enter the safety zones. (you will need to set the mobile number in the settings tab on the control panel).
    You can add, edit & delete Safety Zones and set as many as you require. Every SMS message will use one of your monthly SMS credits but email alert are unlimited.
  • Can I use the Trackit247 software and track my unit on more than one computer?
    Yes you can, there are no restrictions.
  • Does the Trackit247 device have a warranty and if I have a problem what is the procedure?
    The Trackit247 devices carry a 12 month warranty from the date of purchase. If you have a problem then you must contact customer services at support@trackit247.com – if we cannot fix the problem. We will repair or replace the unit.
  • Does the Trackit247 unit have a panic function?
    Yes – the Trackit247 units do have a panic button Ti-Prime Plus, Ti-Voice 800) . When the panic button is held down for 5 seconds the following will happen:
    The unit will inform the control panel with an audio/visual ALERT MESSAGE on the centre of the control panel indicating that the panic button has been activated, giving full location details.
    Your mobile phone can also receive an Email or SMS message text – informing you that the panic button has been activated with full locations details. To have this feature you must enter your email or mobile number in the SETTINGS SECTION on the control panel. (Please use country code ie. +447xxx xxxxxx)
  • How do I know when to charge the battery and can I view the battery level on the Trackit247 panel?
    You can view the battery level at all times on the control panel or mobile apps. The Trackit247 device automatically sends the battery strength every time a position is updated on the control panel.
    You will also receive a low battery warning via email or SMS if setup in the settings menu at the required warning percentage i.e 20%.
  • How long does the battery last on the Trackit247 unit?
    The endurance of the battery depends on what interval you set your device to send its positions. eg. Average battery life on the Ti-Prime Plus 1300 Unit will last around 3-5 days.
    Please see the Product range pages for more information on battery life of each tracker.
  • Can I view more than one unit on my control panel?
    Yes you can view as many devices as you want on your control panel. Also in advanced view you can see a quick summary of all of the trackers in your account.
  • Can I track indoors?
    The Trackit247 unit has restrictions under very extreme conditions. This does not mean that it will not give you a fresh position. Any tracker GPS device has its limitations. If you are inside a room with no windows and a solid concrete roof or lead then the chances of obtaining a valid GPS position is very unlikely. The unit has a very sensitive GPS receiver, it is GPS assisted. This helps the device to obtain a fix very quickly. In general you will find the device performs to a very high standard and it will give you fresh GPS positions in most buildings.
  • Do I require a special mobile phone to track the Trackit247 device?
    No. Any mobile device that can connect to the internet can track your unit.No. Any mobile device that can connect to the internet can track your unit.
    (iPhone, iPad, Blackberry, Android, Microsoft)
  • What hours are the Trackit 247 Customer call centre open for ?
    Our UK office is open from 9.00 am until 6.pm Monday to Friday
    For all out of hours enquires please email : support@trackit247.com
    Or call our Customer Service Telephone Number : 01923 608647
  • Can my tracker give an incorrect reading ?
    Sometimes, when the Tracker is stationary inside a building or in a confined space, the GPS signal can be difficult to transmit and some ‘bouncing’ or ‘reflection/refraction ’ may occur giving a false impression of movement.
  • How do I install my Ti Prime Plus tracker into my vehicle?
    Hardwiring the Trackit247 Tracker into Vehicles
    MODELS : Ti-Prime PLUS
    hardwire

    1. 1. CONNECT PWR LEADS to CONSTANT LIVE or directly to 12V/24V power supply or battery (RED lead to + and BLACK lead to – or earth)
      Therefore the tracker is charged continuously. Even when vehicle ignition is OFF.
    2. DO NOT connect to ignition only.
    3. 1. Insert the Mini USB plug straight into the tracker and secure I.E with insulation tape.
      .
    4. When positioning/placing the Trackit247 device into the vehicle – please ensure:

    i. LED Lights face upwards (towards the sky as much as possible)
    ii. Place the unit preferably under plastic dashboard and secure in position.
    DO NOT PLACE TRACKER UNDER ANY METAL – GPS does not function under metal.
    iii. Use Velcro or similar to fix the unit in place.
    iv. When using the EXT GPS Antenna*– plug antenna connector into the tracker. Position the magnetic GPS Patch antenna so as it is facing the sky.

    anteena
    * The External GPS Antenna can only be used with the following tracking devices:
    PLEASE SECURE ALL CONNECTIONS

    • How do I install my Ti-1175 / Ti-330 tracker into my vehicle?
      Hardwiring the Trackit247 Tracker into Vehicles
      MODELS : Ti-1175 / Ti-330

      1. 1. CONNECT POWER LEADS to CONSTANT LIVE or directly to 12V/24V power supply or battery (RED lead to + and BLACK lead to – or earth)
        Therefore the tracker is charged continuously. Even when vehicle ignition is OFF.
      2. DO NOT connect to ignition only.
      3. When positioning/placing the Trackit247 device into the vehicle – please ensure:

      i. Both Orange and Green LED Lights are both solid
      ii. Place the unit preferably under plastic dashboard and secure in position
      DO NOT PLACE TRACKER UNDER ANY METAL – GPS does not function under metal.
      iii. Use Velcro or plastic ties to secure the unit in place.
      PLEASE SECURE ALL CONNECTIONS

    • How do I set the motion alert?

      Please see the Control Panel Overview video on our tutorial video page
      Control Panel Overview video – click here

    • How do I set a safety zone or geofence?
      Please see the Zone Alert video on our tutorial video page
      NB: also if your email address or sms number is set in the Settings TAB – you will also receive a message to notify you of the motion alert.
      Zone Alert video – click here
    • How do I save my history data?
      You can set as many zones as you require anywhere. You can edit or delete the zones.
      Please see the History Explained video on our tutorial video page
      History Explained video – click here