Server Outage – 28/02/2023
28 Feb 2023
News
Dear All,
We are happy to announce that we’ve been told this morning that histories across all tracking platforms should now have been re-uploaded.
Please check your accounts and let us know if you continue to experience any issues, however!
Thank you all again for your understanding and patience through this trying time.
Kind Regards,
Technical Support
History (03/03/2023 @ 10:15am)
We are happy to announce that we’ve been told this morning that histories across all tracking platforms should now have been re-uploaded.
Please check your accounts and let us know if you continue to experience any issues, however!
Thank you all again for your understanding and patience through this trying time.
(01/03/2023 @ 15:10pm)
We are aware that a lot of people are still not able to view their tracking history from before 28th February. Please rest assured that this data is still being stored, and it will be gradually re-uploaded to your accounts.
The newest update from our developers is as such:
- The tracking history for customers on the Asset tracking platform from 26th February backwards should be restored by end of play today.
- Tracking history from 27th February and the morning of 28th February for customers on the Asset platform should hopefully be able to be recovered over the next couple of days.
- The tracking history for customers on the Fleet and Leaflet tracking platforms should be restored over the next few days; we don’t yet have an exact estimate.
We have also been made aware this morning that the live streaming feature for dash cams and DVRs/CCTV units was not possible for a while due to the works being carried out to get everything back up and running.
From our testing it seems that this has now been resolved, however. Please test it and let us know if you are still having issues!
We understand that this is causing a lot of disruption to many of our customers, and we are working as fast as we can to get everything back in working order for this reason. We greatly appreciate the patience that many of you have shown us during this time, and as such we want to be transparent about what has occurred to cause this outage.
- Early morning of 28th February, we detected a virus. This virus contained the same ransomware which has recently attacked both Royal Mail and the NHS (both of whom are still struggling to rectify the damage caused).
- The first attack targeted our main servers and encrypted the data, so we were no longer able to access it.
- The second attack targeted our backup servers and began trying to wipe all of the data.
- Luckily, our developers caught this very early on and were able to decode our server data, and prevent our backup data from being lost.
- Our most recent backup file from the evening of 26th February 2023 (containing all data from that date backwards) is now being re-uploaded, starting with the newest data first.
- Some data from 27th February and the morning of 28th February is currently still encrypted, and will be worked through once the main backup file has been re-uploaded.
We want to say a very big thank you to our developers for the hard work they have done to get us back up and running so quickly. This could have been a much bigger issue, had it not been for their expertise. We are grateful to have the privilege to be working with such intelligent and talented people.
We would like to thank you all again also for your understanding and patience through this trying time. We will continue to keep you updated as frequently as possible via email and our social media accounts, so please stay tuned!
(28th February @ 14:13pm)
We’re happy to say that our Asset, Fleet and Leaflet tracking platforms all now seem to be back up and running.
However, some customers who are now able to log back into their accounts are still not able to view their tracking history from before today’s date.
Please rest assured that this data is still being stored, and it will be gradually re-uploaded to your accounts over the next 24 hours while our developers work through the issues we’ve been experiencing.
If you notice any issues which don’t seem to be related to this, please do contact us and we will investigate!
(28th February @ 12:25pm)
We have noticed that some customers who are now able to log back into their accounts on the Asset tracking platform are not able to view their tracking history from before today’s date.
Please rest assured that this data is still being stored, and it will be gradually re-uploaded to your accounts over the next 24 hours while our developers work through the issues we’ve been experiencing.
We expect that the Fleet & Leaflet Platforms will be back up and running in the next few hours, however we will keep you all updated.
(28th February @ 11.10am)
We have received an update from our developers that they have identified the issue and we should expect to see our Asset Platform servers gradually coming back online over the next hour.
We expect that the Fleet & Leaflet Platforms will follow soon after, However we will keep you all updated.
Please accept our apologies for any inconvenience this is causing, and thank you for your patience.
(28th February @ 09:33am)
We have been made aware this morning that there is an outage on our servers, which is preventing all of our customers from logging into their tracking accounts.
We are aware of this urgent issue and our developers are currently working to resolve it. We will stay in touch via email with any updates we receive.
Please accept our apologies for any inconvenience this is causing, and thank you for your patience.
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