My experience with GPS Tracking started as Technical Sales and Account Manager in the Asset tracking business, selling tracking devices to security companies and private investigators. I set up Trackit247 Ltd in 2011 with the main objective of providing a tracking service which eliminated the contracts element, and maintaining a low-cost solution for businesses of all sizes to be able to monitor their vehicles, assets and staff. My main aim was to provide a great service to our customers to the best of our abilities, without any long term contracts & without complicated plans or tariffs.
That is what we have achieved with Trackit247.
Trackit247, I am proud to say, is now a company that looks after many security services and businesses of all sizes, internationally. Providing a great, easy-to-use tracking software, with simple-to-use products, for commercial and personal use. We also provide customised solutions in all aspects of tracking. We aim to provide the best service we can for all our customers.
Welcome to Trackit247. Now, I would like to introduce you to the rest of the team…
Harsha looks after all aspects of the accounts and administration department for Trackit247. She is a very valued and talented member of our team. Harsha is one of our first lines of contact for any incoming enquiries, with Customer Focus being her priority.
With years of experience within the corporate environment, she understands how to keep the team motivated, and (more importantly) is passionate about looking after our customers- making her a vital member of our team.
Harsha adds a positive and upbeat approach to our environment.
Senior Technical Support Manager
Darren joined the Trackit247 team in 2012, where he started off with configuring our tracking devices ready for customers, and providing basic technical support. Darren is now our Senior Technical Support Manager, and also looks after all our special projects that we get involved with. He has strong analytical skills and gets involved with all aspects of Trackit247, while providing ongoing support to all of our major accounts.
Darren has worked in the IT Technical Support industry for over 15 years, in a number of different business sectors.
Trackit247 has given Darren the opportunity to grow his skills in a number of different projects. He continues to strive to improve our control panel software and maintain our high level of customer support; which is our primary goal!
He is a valued, dedicated and loyal member of the Trackit247 Team.
Technical Support/Customer Service
Joe joined the Trackit247 team as Technical Support at the start of 2017, after completing an apprenticeship in IT Support. He quickly developed his knowledge of the tracking industry and our tracking system & devices-allowing him to provide stellar technical support to all of our Trackit247 customers.
Trackit247 has given Joe the opportunity to learn and develop his skills whilst being involved in projects and testing out new devices and products. Today; alongside Darren; he is also a valued, dedicated and loyal member of the team.
Joe is also a very competent graphics designer, and his skills allow us to produce in-house marketing material.
Customer Service/Technical Support
Amy joined the Trackit247 team, primarily as Customer Service, in October 2020. Coming from a strong background in customer support roles, she is very experienced in this sector and, as such, is now the first line of contact for incoming telephone enquiries.
She hit the ground running, and has already been able to develop her knowledge and skills to the point where she is able to provide great technical support; as well as produce articles for our company’s social media accounts and website, and provide editorial support during the creation of marketing material.
Amy is very passionate about customer service, and makes looking after our customers her main focus.
Robert (Rob) joined the team as Technical Support in November 2020. He has a background in IT and technical support, and finished university in 2018 with a degree in IT. He also has some experience in technical documentation.
This prior knowledge and experience, along with what he has learned so far through working with us, has seen him progress to the point where he is now able to provide strong technical support to our customers.
With the help of this great team player, we are looking to improve the IT infrastructure at Trackit247.