Nobody wants the worst to happen and have there be no footage when you really need proof of an incident!
SD cards are classed as consumables, in that they can fail with age and/or become full. For general maintenance, you will need to format the SD cards every 6-8 months. This is applicable to our own EC25 dash cams and other brands such as Blackvue and Thinkware, as well as brands which we do not carry.
We would also advise you to check the recordings every 3-6 months to make sure your camera(s) are working as they should, and that data is being recorded.
If you have purchased a branded dash cam such as Blackvue, Thinkware or a brand which we do not carry, please refer to their user manual.
Please keep the allen key provided to you in a safe place – this is used for removing the SD card and the 4G data SIM card.
Our dash cams/DVRs will have a 4G data sim card inside, even if you are not using the remote view option (we can activate this remotely, should you ever require the service).
Insert the SD card into your laptop/PC, and follow the instructions laid out in our DVR guide, which you can find here. Instructions for formatting the SD card are on Page 8. The rest of the document explains how to view/download footage from your DVR/Dash Cam.
All of our trackers, DVRs and Dash Cams are self-monitoring. As such, reimbursement will not be provided for any monthly data fees which were paid during a period where the system was not being used or was not working due to negligence, misuse or mishandling. Please click HERE to see our Vehicle CCTV Systems Terms & Conditions, which cover this. It’s not a lengthy document!
If you require any further assistance, please feel free to reach out to us using the contact form below, or by visiting our Contact Us page!
