Covid-19 Contingency Planning
With the ever-increasing concerns around Coronavirus (Covid-19), our top priority at Trackit247 is the health and safety of our staff and customers. We’re taking proactive steps and following government advice to minimise the risks.
Support & Activation’s
Our software and online web platforms are un-affected and are operational as normal.
Currently, staff are working from their homes, customer support hours remain unaffected at this time. Phone lines are being monitored and available as normal.
We do however ask that where possible please email us on [email protected] and we will respond to any queries you may have as quickly & effectively as we can under these circumstances.
Orders & Shipments
Orders are still being processed and shipped out as normal. Our courier services (DPD Local) have provided an update informing that all parcel operations continue as normal. We will assume no changes with deliveries and will continue as normal. Should your order be affected by delays, please be considerate and understand the circumstances.
Customer Returns & Repairs
We will still accept customer returns for repairs as usual, but please be aware that there could be delays on us sending these back to you. Please allow for extra repair & return time and only ship units back to us where absolutely necessary. We will try our best to update you on the progress on returns also, if you would like to return a tracker or request an update please email us on [email protected]
In these unusual circumstances, we ask for your understanding if requests take longer than normal to complete. We’ll let you know if there are any significant changes that are likely to impact you.
If you have any questions, please let us know.
Server Outage – 28/02/2023
Dear All, We are happy to announce that we’ve been told this morning that histories across all tracking platforms should now have been re-uploaded. Please check your accounts and let us know if you continue to experience any issues, however! Thank you all again for your understanding and patience through this trying time. […]Read More
Come and Meet Trackit247 at LockExpo!
Come Join Us & See What’s New! At Trackit247, we’re happy to announce that we will be attending the LockExpo in Nottingham this March! We’re excited to be able to get back out there and see some of our valued customers again, as well as meet some new faces. LockExpo is […]Read More
Low Battery Alerts Fault – 21/02/2023
Low Battery Alerts Fault – 21/02/2023 Dear All, We have received reports from a number of our customers this morning, stating that they are receiving an influx of low battery alerts which are not accurate or are outdated. We are aware of this issue and our developers are currently working to resolve it. […]Read More