Recently Google Chrome has developed a problem where even though Silverlight is installed it is reporting that it needs to be installed. After some testing we have found a work around that should resolve the issue with customers trying to use our control panel with Google Chrome. If you prefer to use Google Chrome as your browser then please follow the steps below. We cannot promise that this will work for everyone on all pcs but please try this to resolve any issues you have experienced when trying to use our control panel.
Open google chrome and browse to the following url chrome://flags/#enable-npapi and search for “Enable NPAPI” as shown below
Click the link that says Enable then scroll to the bottom of the window and click the Relaunch Now button
If you now try and access the control panel again it should say that Silverlight needs your permission to run.
From Google Chrome browse to chrome://plugins and under Silverlight, tick the box “Always allowed to run”
This should now resolve the issue with Silverlight when using the Google Chrome browser
Server Outage – 28/02/2023
Dear All, We are happy to announce that we’ve been told this morning that histories across all tracking platforms should now have been re-uploaded. Please check your accounts and let us know if you continue to experience any issues, however! Thank you all again for your understanding and patience through this trying time. […]Read More
Come and Meet Trackit247 at LockExpo!
Come Join Us & See What’s New! At Trackit247, we’re happy to announce that we will be attending the LockExpo in Nottingham this March! We’re excited to be able to get back out there and see some of our valued customers again, as well as meet some new faces. LockExpo is […]Read More
Low Battery Alerts Fault – 21/02/2023
Low Battery Alerts Fault – 21/02/2023 Dear All, We have received reports from a number of our customers this morning, stating that they are receiving an influx of low battery alerts which are not accurate or are outdated. We are aware of this issue and our developers are currently working to resolve it. […]Read More